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If you have any questions or need help please contact us by e-mail or directly using our Live Chat. We will be happy to assist you.

Merchandise Repair Policy Purchases

For a period of 24 months after the date of your online or SW store purchase, we will repair any item with a manufacturing defect in materials and/or workmanship (such as broken hardware). However, we cannot guarantee the availability of original parts for all accessories.

Merchandise that has been altered cannot be repaired.

Any issues that are a result of damage or normal wear and tear (such as dirt, scuff marks or scratches) cannot be accommodated.

We do not reimburse the cost of shipping the item to Stuart Weitzman.

You may send your item to:

  • The Level Group Srl
  • Stuart Weitzman Online Store
  • Via Libertà, 215
  • 28043 Bellinzago Novarese (NO)
  • Italy

It can take up to eight weeks for the item to be returned to you once it is repaired.

For return authorization, please contact our customer service. Please include your name, order number, date of purchase, shipping address, and a description of the damage.

Non-Stuart Weitzman Stores (Dept. Stores, Specialty Stores)

Repairs for merchandise purchased from a store or website other than a Stuart Weitzman store or on are handled personally by the original store or website. Please contact the original store of purchase for assistance.